The cards aren't dealt fairly!

Ah yes, we hear that a lot. The cards are ALWAYS dealt out randomly, regardless of whether your opponent is human or a computer. It's comple...

How does online play work?

To compete against other players online, you stake your own Credits. You can enter a game from a selection of six online rooms, each with di...

How can I redeem a voucher code?

Easy: just click the "Shop" button on start screen of the app. There, choose "redeem voucher code". Please note that voucher codes expire af...

Can I deactivate the Chat function?

The Chat function is activated by default, but you can deactivate it in the User Settings any time. If the chat function is deactivated, you...

Where can I get Credits for online play?

There are four ways to get credits for online games: 1.  After you've installed/started the app for the first time, you'll receive...

Which platforms are supported?

Jassen is a mobile app available in the App Store (iOS) and the Play Store (Android). There is no desktop version.

The computer players are way too strong!

The rules the computer opponents work by (in training games or when a player leaves an online game early) are very simple. The AI doesn't ev...

I won a game with 20 Credits in the pool, but my account only increased by 15 Credits!

The short answer is: math.The long answer: If you, for example, win a game with four other players in the 5 Credits room, you get the 15 Cre...

What happens if all players have the same amount of points?

Everyone loses; unless they're already swimming; in which case the cards are shuffled again.

How can I upload a profile photo?

In order to upload a custom profile photo the following is required:You need at least version 3.2 of the appYour level must be 50 or higher

What happens when I lose my internet connection while in a game?

As soon as you lose your data connection to our servers, the screen will turn red and an error message is displayed. During this time a comp...

How to transfer my account to a second/new device?

If you want to use your existing account on a new or second device, you can do the following:1. On your old account enter the Profile Menu b...

Why is my chat / username feature blocked?

Our servers detect If players send chat messages with offensive or insultulting content or if offensive playernames are entered. In these ca...

What is the meaning of the status light next to my Friends?

If you open up the Friends List or when starting private games, there is a status light next to your friends avatar. This light can have dif...

What causes internet interruptions (red screen within a running game)?

Many reasons can be the cause of transmission errors while playing an online game. Especially in cities the 2.4 GHz specrum is heavily utili...

Wie funktioniert Weisen?

Für Wys/Weis/Wiis (wir haben die Schreibweise Weis gewählt) gibt es unterschiedliche Regeln.Bei uns wird in der ersten Runde zunächst der hö...