The cards aren't distributed fairly!

Ah yes, the old discussion about card distribution. The cards are absolutely ALWAYS entirely random, whether your opponent is human or a com...

How does online play work?

To compete against other players online, you stake your own Credits. You can enter a game from a selection of online rooms, each with differ...

How can I redeem a voucher code?

Easy: just click the "Shop" button on start screen of the app. There, choose "redeem voucher code".Please note that voucher codes expire aft...

Can I use the voucher codes from other Donkey Cat games like Schopsn, President or Hosn Obe and vice versa?

No, the codes of the games are not interchangeable; they are separate.

Can I deactivate the Chat function?

The Chat function is activated by default, but you can deactivate it in the User Settings any time. If the chat function is deactivated, you...

Where can I get Credits for online play?

There are multiple ways to get credits for online games:1.  After you've installed/started the app for the first time, you'll rece...

Which platforms are supported?

"Hearts" is a mobile app available in the Apple App Store (iOS), Google Play Store (Android) and Huawei App Gallery (Android). There is no d...

The computer players are way too strong!

The rules the computer opponents work by (in training games or when a player leaves an online game early) are very simple. The AI doesn't ev...

Why do players who drop out of the game get replaced by computers?

On other apps we saw players selling Credits to other players. They offered these on platforms like willhaben.at or even eBay.Because we can...

How does the computers' artificial intelligence work?

"Artificial intelligence" is actually an overstatement. The computer opponents simply checks a few conditions on each of their turns, and th...

I won a game with 40 Credits in the pool, but my account only increased by 30 Credits!

You had to invest 10 credits to start the game, so when you win 40 credits you gain 30 credits.Too the pot is shared: the winner gets 70% of...

How can I upload a profile photo?

Your level must be 50 or higher to upload a photo

What happens when I lose my internet connection while in a game?

As soon as you lose your data connection to our servers, the screen will turn red and an error message is displayed. During this time a comp...

How to transfer my account to a second/new device?

If you want to use your existing account on a new or second device, you can do the following: 1. On your old account enter the Profile ...

Why is my chat / username feature blocked?

Our servers detect if players send chat messages with offensive or insultulting content or if offensive playernames are entered. In these ca...

Can I login with my Facebook, Google or Apple account?

No - we do not offer any of these login methods anymore. If you want to use your existing player account on multiple devices, you can regist...

What is the meaning of the status light next to my Friends?

If you open up the Friend Scene or when starting private games, there is a status light next to your friends avatar. This light can have dif...

What causes internet interruptions (red screen within a running game)?

Many reasons can be the cause of transmission errors while playing an online game. Especially in cities the 2.4 GHz specrum is heavily utili...

Can credits be transferred to a friend?

This is unfortunately not possible. Google and Apple do not allow the transfer of consumalbles (credits) between accounts.

How is the starting order determined?

The player with the 2 of clubs always starts.

I won a game, why did I not receive the winning credits?

In rare cases it could be that the winning credits are not shown when you return to the main menu. This is typically only a display issue - ...

Why was the feature to upload a custom profile photo blocked?

We do not accept offensive images as well as screenshots taken from the app itself. In those cases we block the feature to upload custom ima...

Why is a game function blocked?

If players do the following, specific or all game features might get blocked:Team up with another player to increase the chances to win.Play...

How do Private Games work?

There are two options to start a private game.Join an existing private game with a room code. 2. Send a game invittation to a player that is...

Those are the wrong rules

There is not a unique or ultimate ruleset for Hearts. Chances are high that you know them at least a little different.Maybe you even know th...